Our 'Returns Policy' is clear and simple - if you are unhappy with the items you have had delivered, simply return them to us within 30 days of the order date, and we’ll either replace them or issue a full refund - it's as simple as that.
Returns and Refunds
Here at Moderix we want to make sure you get the right product, and be happy with what you order. With that in mind, our Returns Policy means just that - if you are unhappy with the items you have had delivered, or you simply don’t need them, its not a problem - just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a refund of the goods.
How do I return my order?
It couldn't be easier...
- Simply pack and attch order id and your name and address and whether you would like a refund or an exchange - you must do this within 30 days
- Then send us the items back to the address below, in original condition, and we will credit you back when we receive it. (We would recommend using Royal Mail or Parcelforce recorded delivery service so you have proof you have returned the item should anything happen with the return before it gets to us).
- Wait for your email confirmation - Once we receive it you will get an email to let you know you have been credited.
Unit 4, Gorsey Place,